Package Dispatch/Handling Time:
Once your order is confirmed and payment is cleared, the packages will be shipped within 1 to 3 business days.
Dispatch times don't include Saturdays, Sundays and holidays.

Possible Delays :
Although uncommon, the inclement weather such as typhoons, hurricanes, earthquake, or floods may cause delivery delays. In such cases, the possible dispatch time will be notified on our website.

Package Transit Time :
1.Home Delivery
It takes 1 to 2 business days for the couriers to deliver the package to you.
However, the actual package arrival time still depends on the
2.Convenience Store In-Store Pickup
It takes 2 to 3 business days for the couriers to deliver the package to the local convenience store you indicate. Please note the actual parcel arrival date will be affected over holidays and during sale period, or by the courier’s policy. The parcel might arrive early or late. As much as we don’t want it to happen, some delayed delivery might happen. Please understand the delivery progress of the parcel is beyond XX’s control since once the courier takes over the package, the actual package arrival time is in the courier’s hand. However, we would certainly do our best to help tracking the progress of the package delivery. Thanks for your understanding.
3.Undeliverable Shipments
Please be sure to provide us the correct information including name, phone number and address of the addressee. If a package is undeliverable because of the wrong addressee information, package refused by the addressee or mail unclaimed after the couriers deliver packages twice, you are responsible for the original shipping charges and the cost loss of expired products due to late delivery.
Please Note: the P.O.Box can not be used as shipping address.
4.Gifts
If the order is a gift, we could help sending the package directly to the gift receiver.
However, please be sure to inform the receiver in advance to prevent from package return. If a mail return occurred, you are responsible of both sending and return shipping charges.